Deception and misrepresentation, poor billing and lack of proper customer service even when you engage them they simply do not care

. I opened this contract on the 29 July 2017 and I was not informed that for the 2 days that I had the phone with me, I was going to be charged R400. Had I known that I would have started my contract on the first. As if this was not enough, I got a statement that was way above the amount I expected to pay as a prorata. Amount that is even bigger than the contract amount per month. When I enquired at Telkom's Customer centre I was told I went over the limit. This surprised me because I know that I had a limited amount of data which I was informed the phone will cut off. The failure by the client service personnel at the Hemingways branch did not only inconvenience me, but also misled or withheld important information that would have influenced my decision. I also wanted to port my own Vodacom number, this request I made at the branch but no one contacted me as arranged till today. This bill with all the charges I was not aware of is not only putting me of budget but I am also of the view that it is misleading, deceptive and unacceptable. I called Telkoms call centre to adress the huge bill that they sent me and also requested that the bill be debited on the 15 of the month, this was not implemented I went to the branch to complain and also get clarity on the bill, the lady who assisted me to open the contract flatly refused to help me and I was referred to another lady who unfortunately did not have full story of my contract. Later on I received the survey to rate the agent that assisted about billing on the branch, I did not respond because I wanted to adress deception and misleading by the agent. To date Telkom has not responded to my issues and my bill is even bigger than agreed amount every month. Now I don't even know how to handle this