Decent Deal, No Follow Through

Telkom had some decent black Friday (23/11/2018) deals, which was more than a month ago. As i was interested in one of them and decided to pursue the deal it all seemed to go very smoothly. someone contacted me that day and everything went through. the first debit went through around the following Wednesday (28/11/2018) and everything still seemed too good to be true with the reputation of telkom. As the order progressed to the delivery stage, i kept an eye on it with the waybill number provided and still couldn't track what was going on. So apparently on the day of the delivery, something happened. Anyway, i understand what happened was unexpected but the communication after that has been putrid. Every time i have to call in to find out what's going on and get the same answer every single time. "A salesman will contact you in 72 hours and a new order will be shipped soon" . Tried escalating it and still nothing. Seems like the managers just don't care and neither does anyone else. as long as that deal goes through and telkom receive money, the customer support and happiness of the customer mean nothing. Hopefully someone at telkom builds the courage to call me back regarding this or even better, get the damn order done.