Deceiving telkom call center

Recently I relocated so I needed my ADSL line to be relocated to my new property, technicians called to mention the infrastructure at the new site is not capable of handling an ADSL line. it was then mentioned that I should get a FLLA after this the sales agent informed me about the 10MB deal with a 100GB soft cab for R820 pm. Sunday 17 September I went to my nearest Telkom office only to be told that I was **** to and that the agent **** to me only to get me into the store. This is unacceptable and ********* I have been a loyal customer for more than 2 years and feel this should be addressed asap.