Deceiving pro rata

<p>I recently upgraded my cellphone on 28 July and was told by Telkom consultants I would only pay pro rata for the month of July for my new phone and pay the full amount for my old phone. I agreed. I then got my invoice and was charged pro rata for service fees inJuly but double for my device service fee. This is completely ********* to the public!!!! I was not at all told that I would have to pay by the end of August for double device service fees!!! This is deeply upsetting as I now need to take out a loan to now pay for my upgraded phone. I was told that it would be pro rata only for the month of July!!! Even my invoice says pro rata!!!!I was never told about being charged for double device service fees. When I phoned Telkom to ask why this is so I got told it is Telkom policy so I have no choice. Please never trust what Telkom consultants say because this is *********. </p>