DECEIVING INFORMATION

I PHONED TELKOM ORDERED TABLETS ON SPECIAL FOR 189, THEY DEBITED MY ACCOUNT BEFORE I RECEIVED THE DEVICE. I RECEIVED ONE TABLET INSTEAD OF TWO, WHEN I FOLLOWED UP THEY SUDDENLY NEEDED BANK STATEMENT ETC. I WAS UNDER THE IMPRESSION THAT THE CONTACT I TOOK WITH THEM IS A TOP UP, WHERE I RECHARGE MY SELF, I RECEIVED A BILL WITH DOUBLE THE AMOUNT OF WHAT I EXPECTED WHEN I CALLED THEY TOLD ME THEY HAD BILLED ME FOR THE DEVICE FROM THE FIRST OF JULY HENCE I HAD THE DIVISE ON THE 29TH JULY AT 11:00 AND IT IS TWO DAYS ACCORDING TO SOUTH AFRICAN CALENDER. I CALLED ON THE 03RD WHEN I SAW THE STATEMENT THE EXPLANATION I WAS TOLTD DIDNT MAKE SENCE, I CALLED ON THE 4TH AUGUST AND IT STILL DOESN'T MAKE SENCE. I HAVE NOT EVEN RECEIVED MY CONTRACT SO I DONT KNOW WHATS HAPPENING. WHAT FRUSTRATES ME IS THAT YOU HAVE TO HOLD FOR 40 MINUTES IN ORDER TO SPEAK TO A CONSULTANT WHO THEN DOESN'T EVEN RESOLVE YOUR QUERY. I AM DISGUSTED WITH THEIR UNPLEASANT SERVICE. THEY SHOULD EXPLAIN PROPERLY TO THEIR CUSTOMERS WHATS HAPPENING WHAT THEY ARE SELLING TO US NOT TAKE SHORT CUTS TO REACH THEIR TARGET!!!