Deceiving display of product and poor customer service

I am a telkom mobile prepaid customer. On 27/04/2018 I tried to purchase the friends and family bundle (error message; service temporarily unavailable) , after a few attempts I called in to speak to an agent Sbongiseni Majola who suggested he purchase the bundle for me which he did as I received a text confirming the deduction. Sbongiseni instructed me to add the 5 numbers on my side as the bundle was activated. I tried doing so for a few days (error msg: business unavailable) I called the center again on 2/5/2018 and was given case number and was promised that someone would call me, that didn't happen.

I called in again and gave my case number only to be told that the case was closed and Sbongiseni has to refund my account. The agent said he has forwarded the request through him and the refund should reflect after in few days, that didn't happen either. I called in again on 15/05/2018 and spoke to Sizakele Mhlongo who after explaining my complaint she said she would load the 5 numbers for me and give me another case number as someone would have to approve and process the the request, someone called me 21/05/2018 with case number ********** 3 from telephone number: ********** he didn't even know why he was calling I sat there explaining again and 5min later he hang up and never called back. So on 22/05/2018 I called in again and Mlungisi Ncumalo after again explaining said he has forwarded the query to his team manager Tshepo and one of them would call me back by the end of the day which again never happened.

At this moment I will not call Telkom anymore i idont know what is the point of staying on the line to rate the call as I doubt that your QA'S even listen to them. I just want my refund of R49.50 back. The reason I buy this bundle is because Telkom's call changes are ridiculous, its expensive to make a telkom to telkom call I mean really. To this day that bundle is still unavailable for me to buy, why?

Can someone please urgently resolve this matter. At this point I no longer want the bundle but my money back.

cell numbers: ********** ( contact person) ********** Both these numbers were debited R49.50 by Sbongiseni on the same day for the same bundle

Neo Hlaka Esther Tlhaka