Deceived by Telkom

I subscribed to take out a landline and adsl contract. After providing the relevant documentation to the branch and signing a physical ontract with Telkom, I was told that services would be initiated within 7 working days which was not the case. The man who \helped"us is apparently the store manager and up until now he constantly avoids my queries and does not return calls with feedback even though he promises to do so and he does not provide me with the services the Telkom promises to provide to its clients. It is pathetic and I have lost all my faith in Telkom and am tempted to look for a more reliable service provider. Why was I not told that I would not be serviced correctly by Telkom before I signed a contract? That alone in my opinion a serious case of deception and misrepresentation by TELKOM!!"""