Deceivable agents, ************* management Pathetic Customer Service

<p>For Telkom, I really cant believe they would carry a customer complaint over 2 months and still unresolved and mind you, we are less than a week away from March…</p> <p>In 2016 Early December Telkom sales agent came to advertise their adsl promotions which was quite decent @ R799 pm for a 10 mbs Line…</p> <p>I was paying close R1000 before this on 4 mb uncapped line with an option 3 call plan..</p> <p>The agent that did came to me Nhlanahla Fumo (real promotions agent), after explaining and calculating it seemed sensible to upgrade to a 10mbs line and still be paying around the same amount that I was on…</p> <p>Little did I know when the bill arrived in December For R1600..</p> <p>I called, complained and with no luck not one personnel had any decency to investigate into the matter…</p> <p>Late into January Jolene Govender had called and tried to assist and resolve the issue and return a credit… everything presumably seemed ok but a week ago Telkom downgraded me to a 4mb line without my permission, and still Telkom cannot find the culprit and my credit was not given and my bill is still way over charged.. No words could possibly describe my pathetic, putrid and frustrating experience in any fashion…</p> <p> </p> <p>Now because of Mr Fumo im stuck in such a position that I am liable for a penalty if I do not make payment, and I assume he caused some ***** because I have messages from him that he put me on the right plan but Telkom claims the application and document show otherwise…</p> <p>I did and have complained about Mr Fumo, up until now Telkom has not called to apologise for sending me this ********** Agent, perhaps his commission was at stake… but why should I have to go thru this recurring debt and issue unresolved from December 2016?</p> <p>I have also been informed that a penalty will occur should I cancel my contract…</p> <p>I really have no clue whats up with management and staff, really if Telkom do record all calls, anyone doing investigations will know the calls I made to complain and for how long its going on…</p> <p>Telkom just don’t bother aslong as they have your money and contracts.. I think there H.R are useless and they have no customer relations or service… I called the billing department and received an sms with a ref regarding the issue… and to wait upto 10 DAYS to Hear Back...</p> <p>I could not vent my frustration anymore or find any sensible management at telkom to assist my problem in a respectful and decent manner (the recorded calls speaks for its self), I do think there staff are uneducated and unreliable and bank on deceiving, lying and empty promises… that just buys Telkom time to charge you another month with the matter unresolved and the cycle continuing…</p> <p> </p> <p>Because of Mr Fumo id no: ********** 087086 and his dishonest work I am in this postion and I don’t understand how Telkom keeps such employees… even after numerous calls to him , Mr Fumo claimed the senior Management above Him are dishonest and its them whose causing the problems… I have all on messages…</p> <p>But again, we are just a consumer so Telkom will overlook the matter…</p> <p> </p> <p>Ref: ********** 1</p>