********* tactics for a Sale

I was deceived in taking a Hauwei handset and being told I would get a R5400 watch with it. So I did but guess what, it's been months and I'm still waiting. Apparently Daniel the Hauwei Rep wanted to give me ear phones as a replacement and I rejected his offer. Tygervalley Telkom staff did not know the promotional process in registering me for the watch as they did not have any in stock as all store waited on shipment. I gave them origanal proof of address, Bank statement and 3 pays lips which they ironically LOST out of the store. The Telkom Branch Manager said Hauwei would call me its their problem, Hauwei says its Telkoms problem. This is the most discustibg experience I have had in a retail store. The ignorance of Customer service was a horrible experience and I would not recommend any Telkom Direct Service store for purchasing a phone. JUST THINK FOR A SECOND. IF THESE DIRECTORS AND LEADERS IN HIGHER AUTHORITY CAN'T AND WON'T FIX MY PROBLEM WHICH THEY ARE AWARE OF AND CORRECT THE MANAGEMENT AND SALES TEAM ON THE FLOOR. THEN THEY ARE DOING AND GIVING THE SAME TREATMENT TO THEIR CLIENTS AND NORMAL LAYMAN LIKE MYSELF.

Telkom is not even worthy of 1 star. I gave it to write my review and what level of service standards I came across.

Problem/Query still unsolved