********* Behaviour Telkom! Shame on you

Like others reporting here on Hellopeter, I got ****med out of R1815.78 on an upgrade.

I confirmed on 3 occasions that an upgrade was available on my phone on the 10th of Jan 2020. Prior to this date, I confirmed by calling the call centre, I went to the Sandton city branch on the 10th, where they again confirmed an upgrade was available, however they did not have stock of the iphone i needed. I was redirected to the Istore on Sandton Drive where the upgrade was finally completed without any disclosure of additional early upgrade charges. This month I receive a bill with an additional R1815.78 for "Device Obligation Carryover". When i called the call centre this evening i was informed that as I updated a few weeks prior the 24th month, i was mandated to pay this fee. This diabolical customer service from telkom is so disappointing I feel morally obliged to vote with my feet