********* agreement

I bought a mobile wifi router through Telkom's call centre, I was desperate for a device that has good signal. I live on the West Coast in Saldanha and we struggle with signal the operator promised that their device will work perfectly in my location and it did not work as described. I have cancelled the contract through a operator named Smiso Soni in the prescribed time period several months ago but they still deducting money from my account. They delivered the device to my place of work and when I cancelled the contract the operator told me to take it to the nearest Telkom outlet which is a 140km from my house which I did. When I got to the shop the staff at N1 city Telkom said it is the call centres responsibility to retrieve the device seeing that they used a courier in the first place now they giving me the run around. When I realized my contract was still active I called the call centre again and spoke to a lady named Xolile Zulu which said her manager will contact me and resolve the issue I'm still waiting for his or hers phone call and i am paying for something that i dont want i think what they doing is *******