1 reviews | Active since May 2016
Deceit & Lies, lies lies lies
<p>Round Three for ***. Since there are only deceit and lies from Telkom, this matter will now be lodged with ICASA. I cannot and will not trust anything that Telkom has to say. I have listen to all the lies from day one. It is the same thing over and over, “a technician has been dispatched”. I was called by Keagan on Friday who told me that the technician would be in contact with me either Friday or Sa****ay. Guess what, I am still waiting. This is totally unacceptable. The so called technician that is my view *********** and should not work for any company for that matter, can actually access the pole. I know that for fact, as the property next door is empty. All that this *********** persom must do is to take his ladder and get over the wall. The previous technician did it, why can't he. There is many things I would like to say about this *********** technician but I woulf rather refrain before I get myself into trouble. So what is Telkom going to do to fix my line. This will be the last time I will writing on HelloPeter as it seems that this way does not help. I am a consumer and I have rights as well. I have been rather patient until now. I have tried to get some resolution for the issue but I am fed-up. Telkom is in my opinion *********** to deal with the matter. I also think Telkom is spiteful of the fact that I lodged a complaint through HelloPeter. But now I will take it further. I have knowledge of the End-User and Subscriber Service Charter Regulations published on ICASA’s web page. </p>
Hi Akkedis_007
Thank you for making contact with us again
This response serves as confirmation that your query has been received. Our Technical department is still busy with the fault and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Hi Akkedis_007
Thank you for making contact with us again
This response serves as confirmation that your query has been received. Our Technical department is still busy with the fault and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
It is not good enough. The *********** technicians only get to a certain point and then they cannot gain access to certain properties and that is where it stays. Nothing is done to even try to gain access after hours, when people are actually mostly at home. Which means this proplem may never ever be dealt with. But yet, Telkom cannot wait to bill the customer and let the customer dare not pay that account, oh boy, then you must see what Telkom will do. Pathetic and *********** service is all I can say. Telkom sits with the monopoly and they don't care and they are sponsored by the government. I really hope and wish Telkom will get real competition in order for them to realise who pays there CEO's salary and what customer service actually means.
It is not good enough. The *********** technicians only get to a certain point and then they cannot gain access to certain properties and that is where it stays. Nothing is done to even try to gain access after hours, when people are actually mostly at home. Which means this proplem may never ever be dealt with. But yet, Telkom cannot wait to bill the customer and let the customer dare not pay that account, oh boy, then you must see what Telkom will do. Pathetic and *********** service is all I can say. Telkom sits with the monopoly and they don't care and they are sponsored by the government. I really hope and wish Telkom will get real competition in order for them to realise who pays there CEO's salary and what customer service actually means.