Deceased handed over for collections

Telkom,

Please contact me urgently I have been trying to get ahold of your office Numerous times but it seems you have a call centre for nothing, despite numerous calls, line is always unavailable. We have received a call to say my dad's account has been handed over for collection, we have not received a single call notifying us that money was owing neither have we received a single statement, we have notified FNB that he has passed on, if debit order returned account holder deceased could you not have reached out to us so we could happily pay account and continue business with you guys! No, ofcourse not it is easier to hand over customer without contacting them to make payment arrangement. Please contact me ASAP.