Debt collector mismanagement once debt has been paid

I am extremely disappointed with Telkom's handling of my account. Despite settling all outstanding debts and ensuring no balance remains, I am still being harassed by legal debt collectors regarding this account.

I have provided proof of payment multiple times and requested that Telkom update their records and notify the collectors to cease their actions, yet the harassment continues. The unprofessional and negligent behavior of Telkom in failing to resolve this matter is unacceptable.

This ongoing issue has caused significant distress and inconvenience. As a customer, I expect Telkom to take immediate responsibility for resolving this matter by:

1. Confirming that my account is fully paid and closed.

2. Notifying the debt collectors to stop all further contact.

3. Providing me with written confirmation of the above actions.

I demand urgent attention to this issue.