Debt Collection on Account Not in Arrears

I am extremely disappointed with the handling of my account by Telkom.

I cancelled my mobile contract in February and my debit order for 1 March 2026 initially bounced. As soon as I noticed this, I immediately made a manual EFT payment to ensure my account remains up to date. At no point have I refused to pay or fallen into arrears.

Despite this, Telkom has now handed my account over to debt collectors, who are aggressively pursuing an amount that is not even due yet. The amount in question is only scheduled to be paid at the end of March, how can you try to collect on something that is not even due?

I am now receiving daily calls and emails from the debt collection agency, which is unnecessary, and completely unjustified given that:

1. My account is not in arrears 2. Payment has already been made on due amounts 3. The outstanding balance is not yet due

This behaviour is unacceptable and reflects poor internal communication and customer service from Telkom.