Debits our account, but we don't have the goods

I was contacted by call center marketing the Telkom Mobile Talk. I was interested, subscribed, got the unit, but where I live, there's no 4G. I returned the unit during the 1st week of March 2015 having received it mid Feb 2015. Telkom then send a telecommunications engineer to my property to establish a signal. Needless to say he found none. In the interim, Telkom is debiting our bank account with R439.00 per month, irrespective us not having the unit and receiving no service.<br> On 17 March 2016 I visited Telkom Mobile in the Pavillion Mall, KZN. I heard these dreaded words: \We are ESCALATING\" your issue to head office. Late on the 17th I receive an sms that I will be contacted within 24 hrs.<br> That was Thursday. Friday came and went, no response from Telkom. It appeared the ESCALATOR missed its target. Telkom MObile owes us more than R4000.00 rand and is not responding to our enquiries. Pathetic! My e-mail has changed to [Email Removed]"