Debits money from account without any approval and after countless calls

<p>After my better half (partner) contacted Telkom regarding their mobile contract and giving her details we were informed that there is no 4G signal and very unstable signal in the area we stay. I then informed her to cancel the application. She phone telkom and after speaking to three people they all told her there is nothing on the system on her ID and thus they have nothing to cancel.</p> <p> </p> <p>She then went ahead and also contacted the Telkom Facebook and they also had the same to say, They informed her that there will be no debit orders or any fund deducted from her acount. Sunday Morning we woke up to a sms saying Telkom has deducted R880 from her account after all the calls and messages. This is not acceptable at all and now they have the audacity to tell the money will only refunded in 21 days.</p> <p> </p> <p>How can one company have the right to do this after tell us countles time there will not be any deductions seeing as there is nothing on her name or ID</p>