Debits going off after Contract Canellation

I submitted a request to cancel my mobile contract months ago and no one ever phoned back to process the cancelation. I escalated this to your mobile complaints team and received an email on 12.11.2018 confirming that my service was cancelled. I was advised that my premium for the month will be reimbursed. I am still to receive this reimbur*****t.

Telkom has now gone and debited my account for a service I no longer have with them. I have been waiting for a manger to give me a call. I have tried numerous time to get back in contact with you, wasted more than R200 of airtime with no luck.

Telkom has not responded to my social media complaints either and no one gets back to you.

Where to now? I am out of pocket two months premiums and I don't even have a contract or service with Telkom