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ridha A

1 reviews | Active since Nov 2014

27 Aug 2018, 14:16

Debiting on wrong date

Despite my agreement made to debit my account on the 25th of every month, they go ahead and take on the 24th. When the debit bounces then I am held liable for a rejection fee of about R200 ! Ridiculous and wont recommend Telkom Mobile contracts to ANYONE

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Replies (3)
Telkom
Telkom's reply28 Aug 2018, 14:05
Official

Hi Eagle551

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

rA
ridha A's update25 Sept 2018, 11:31
Reviewer Update
Was debited today for the fee plus my monthly amount and received no feedback to date from Telkom. I am sorry but this will be the last Telkom Mobile contract that I will have. I have been a loyal customer who only uses Telkom but after the service received, it is just not worth it anymore.
rA
ridha A's update25 Sept 2018, 19:02
Reviewer Update
Called in and was assisted by an agent who listened , took action and changed my whole experience because he wanted to help. Unfortunately the phone cut before I could thank him for changing my mood with Telkom. Will have to wait and see if they follow up correctly .