MM
Moipone M
1 reviews | Active since Oct 2014
13 Oct 2017, 09:02
debiting my acount
My contract ended end 11 March 2017 but they continued billing my account. I send email to the cancellation department and no one answers and they still debit my account. This a bad service I ever received. They still debited my account today for double the amount after i revered the month end debit and advise them to cancel the contract.
I called them today and spoke to Mtheki Tsuputse she was very helpful and said my account will cancelled in 24hrs
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
18 Oct 2017, 12:43Hi Moi2908,
Thank you for taking our call.
Please be assured that we have sent your query to the cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply18 Oct 2017, 12:43
Official
Hi Moi2908,
Thank you for taking our call.
Please be assured that we have sent your query to the cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
18 Oct 2017, 15:47From: Launa Molapo (LL)
Sent: 18 October 2017 03:47 PM
To: '***' <***>
Subject: https://csrm.hellopeter.com/admin/review-management/***
Hi Moipone,
Kindly respond with the cancellation form for further assistance with cancellation.
Launa Molapo(LM)
Telkom Social Media
Hellopeter Team
T: +27 (0) 81180
Best regards,
Telkom's reply18 Oct 2017, 15:47
Official
From: Launa Molapo (LL)
Sent: 18 October 2017 03:47 PM
To: '***' <***>
Subject: https://csrm.hellopeter.com/admin/review-management/***
Hi Moipone,
Kindly respond with the cancellation form for further assistance with cancellation.
Launa Molapo(LM)
Telkom Social Media
Hellopeter Team
T: +27 (0) 81180
Best regards,