FN
Felicity N
1 reviews | Active since Jul 2016
23 Jul 2016, 06:25
Debiting my account without my authorisation for a new contract
<p>Please pay back my money. I was contacted my Mondo which is your partner for new contract which i was interested in and i asked specifically to send me the Terms and Conditions first and he agreed to do that and i wake up this morning to find that you have debited my account. Please contact me on ********** 551. And if i was going to go through and take this contract i requested that the debit order goes through on the last day of the month and today is the 22nd. Am very dissapointed. Please pay me back my money and i am no longer interested in the contract.</p>
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Felicity N's updateReviewer Update
05 Aug 2016, 12:03Thank you for the reply Noleen, however please note that further to this i had called on the 25th of July to cancel this contract going forward and the Consultant confirmed that the contract was cancelled however in the same week i received a call form a delivery guy who wanted to deliver the phone and i told him i had cancelled the contract and i refused to provide him with my address as i did not want the phone anymore. On the 31st July i received sms's welcoming me to Telkom and that the contract was successfully processed.
This makes me suspect some ***** going on with my details. Please cancel that contract i want nothing to do with Telkom and Mondo. And pay back my money if you dont want its fine all i want is for you to cancel that contract. I will be taking this matter with ICASA because clearly my rights as a consumer are violated.
FN
Felicity N's update05 Aug 2016, 12:03
Reviewer Update
Thank you for the reply Noleen, however please note that further to this i had called on the 25th of July to cancel this contract going forward and the Consultant confirmed that the contract was cancelled however in the same week i received a call form a delivery guy who wanted to deliver the phone and i told him i had cancelled the contract and i refused to provide him with my address as i did not want the phone anymore. On the 31st July i received sms's welcoming me to Telkom and that the contract was successfully processed.
This makes me suspect some ***** going on with my details. Please cancel that contract i want nothing to do with Telkom and Mondo. And pay back my money if you dont want its fine all i want is for you to cancel that contract. I will be taking this matter with ICASA because clearly my rights as a consumer are violated.