Debiting my account before chosen debit order date without notifying me or obtaining my consent!!

Telkom mobile put through a debit order before my selected chosen debit order date. I have selected the 25th as my desired debit order date, however telkom has debited me on the 24th when they were not enough funds available! Due to this, I have incurred extra charges from my bank of R120 which is FNB!I want this refunded to Me!!

I did not consent to my account being debited on the 24th, telkom did not ask me for my consent for my account to be debited. Telkom did not notify me of this, if they had maybe just maybe i could have made some kind of provision for it!!

I don't think as a consumer I am being treated fairly and that you are abiding by the consumer protection act and TCF principles.

Instead of debiting me Before, let alone not notifying Me, why not debit me afterwards? It is obvious we select our chosen debit order dates for a reason. Not to be debited before what we asked for and pay extra charges because of your stupidity, greediness, and lack of customer service orientation.

I have called the call centre and they have logged a case ref ********** 6. Spoke to lothando.

The call centre says it's because it was a Saturday and they don't debit on a Saturday. But this is bull because I've had debit orders before on Saturday and a Sunday! I've been with you guys for over 2 years now and this is really the first. And you cannot tell me in all that time, Not a single debit order didn't go off on a Saturday. Even So, if you are debiting on any other day you need to notify me before and obtain my consent!! Not just do your own things.

I would like this resolved ASAP and I want my refund!! If I am not satisfied I will contact the relevant authorities that you as a service provider need to abide by and notify them of your wrong doings and let them deal with you.