Debiting my account

I have just recently started using TELKOM LTE service, the Internet is fast and reliable. The billing however is ridiculous. I settled my account in cash at the midrand telkom branch for the month of September. On the 25th of September you debited my account with R1500. For what?? I had already settled my September bill. is it for October? and on what basis did you charge me this amount seeing as the month of October hadn't even started yet. I know a debit order will come off my account on the 25th of October, what, for November?? this is ridiculous, you cant just go around debiting peoples accounts. Do you even reconcile your bills? I am considering cancelling this whole thing because what was a joy is turning into a nightmare and is messing with my finances. <br> <br> so disappointed.