Debiting Money when account was settled

So Telkom *****ed up my account in Feb and cut me off for an entire month, eventually when I was reconnected I had 2 accounts.<br> <br> 1 of those accounts owed R388 whilst one had R213 credit. So I called customer care at beginning of May and asked can they not transfer the credit to the active account and I will pay in the remainder. They said no problem, and I did the EFT. So CR/DBT = O.<br> <br> Woke up today to R388 being debited OFF my account.<br> <br> Service consultant response? Its okay now you don't need to pay for next month...<br> <br> Ridiculous. Been on hold \waiting"for a case number now 18 minutes...<br> <br> Don't go for telkom mobile unless you are truly desperate... """