1 reviews | Active since Aug 2012
Debiting closed account
<p>17 months after closing a bank account and calling Telkom to inform them of this to remove the banking details, they still trying to debit that account. Best part is they expect me to pay the debit return fee. I have been making EFT payments for the past 17 months, yet now there is a R200 penalty on my latest bill. </p> <p> </p> <p>Telkom if you are AT ALL interested in any future business, I suggest you call me to explain how you will be removing this from my bill. </p> <p> </p> <p>Also just want to mention: AT NO TIME EVER, has anyone from Telkom called me to request banking details after I called to have the old one removed. Probably because I have never missed a payment. </p> <p> </p> <p>Please can you stop *****ing and appoint competent people in your accounts department. Your system having a glitch or some individual running a debit order on an account that was removed from your system 17 months ago is not my problem, it is yours!!! Fix it and remove</p>
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
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Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
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Good Morning,
please note that we tried contacting you with no luck.
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Good Morning,
please note that we tried contacting you with no luck.
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Number in Question: ***
My contact number: ***
Number in Question: ***
My contact number: ***
good day
Thank you for making contact with us.
Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
good day
Thank you for making contact with us.
Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
I still have not had a call or any feedback on this query.
I still have not had a call or any feedback on this query.
So I just got an sms saying this case #***1 has been resolved, yet no one has called or been in touch. Please do you care to discuss or explain this?????? Your service is really past pathetic. I cannot wait for this contract to come to an end. Really unplesant to work with Telkom.
So I just got an sms saying this case #***1 has been resolved, yet no one has called or been in touch. Please do you care to discuss or explain this?????? Your service is really past pathetic. I cannot wait for this contract to come to an end. Really unplesant to work with Telkom.
Here we go again, another month another R200 fee.
Please reverse this from my account. An EFT is a legal form of payment in South Africa, if your system does not allow for that I suggest you update your system and stop hassling me with this.
Contact me
Here we go again, another month another R200 fee.
Please reverse this from my account. An EFT is a legal form of payment in South Africa, if your system does not allow for that I suggest you update your system and stop hassling me with this.
Contact me