Debiting Cancelled Account

We moved house and do not require a Telkom line in our new residence, we filled in the cancellation document and mailed it off to the [Email Removed] address with the relevant ID documents.<br> <br> Sad to say no one returned the mail stating that the account has been cancelled and everytime I go to Telkom Direct or Call the customer call line I am told that they cannot check anything and that if the mail was sent the account will be cancelled.<br> <br> We are now in January and Telkom is debiting our bank accounts for subscription fees after the request to cancel was sent at the end of October 2015????<br> <br> So I wonder who will be helping me to resolve this now??