Debiting account after cancelled contract

I got a contract and cancelled it within the 7 says of recieving the phone. After being told no charges would be deducted from my account I have since had over R2000 taken from my account. I Called the call centre and each time I was told a different story. I gave them 72 working hours to attend to my complaint (as i was asked to do) only to find out that after the 72 working hours the case had not yet been assigned to anyone. The call centre agents are not very helpful and the supervisor I spoke to was trying to help but laughed at me when I said that I was going to take this further. It has been almost 14 working days and I have not received 1 message, phone call or e-mail with any form of indication as to the status of my claim. <br> <br> In my opinion telkom is a bully company that takes your money out of your account very happily even if it's not legally theirs but getting the money back is a mission. They are ******* as far as I am concerned. <br> <br>