Debited without delivery, Debited on the worry day

Telkom mobile stop walking all over my head, you debit my account on the WRONG DATE and debit my account WITHOUT DELIVERING THE PHONE. I am in need of a phone and jet my account has been debited? Seriously? This is annoying. I made an online application with Sibusiso last week, I told him debit orders must be made on the 15, now he activated the debit order on the 14th , a DAY BEFORE PAY DAY, what are the chances that there will be funds in my account a DAY BEFORE PAY DAY? His mind is too small to follow instruction and yet he is hired to do this kind of a job? Today’s debit order was very inconveniencing, that is not what I singed up for. DEBIT ORDER ON THE 14TH MUST NOT HAPPEN AGAIN, make sure of that. WHERE IS MY PHONE SINCE YOU DEBITED MY ACCOUNT? What did I pay for? A phone that I do not have? THIS IS UNACCEPTABLE !!! Also your Brooklyn branch do not answer the phone, it is very difficult to make a follow ups.