debited twice and sim card locked

***

Telkom debited me twice and suspended my account. What the hell!!

19/07/2022 I was told by the customer care consultant that they can see my funds but are not yet cleared. Then gave me another number for quick help

20/07/2022. I called VVM department, the asked me to send proof of payment regardless I paid or not so they can resolve it quick and I was told I will take an hour or less.

20/07/2022. After 3 hours I called again, and the line kept on hanging my call

21/07/2022. I called VVM department, and I was told to send proof of payment again to the email *** since they claim WhatsApp takes 48 hours response time. I did but an hour later nothing is happening

21/07/2022. I called customer care line and I was told by a different consultant that she can see that I was debited twice, for end of June and advanced end of July but the amount is not yet cleared. She told me it will take 10 to 14 working days to resolve it because the system to clear amounts is down and there is no way they can help me, I must wait for an automated clearing of amounts.

I am very ****ed off right now. It’s been days without my number. I have and still missing very important calls and opportunities because of your useless service. THIS IS NONSENSE