debited thrice and phone still blocked

its disappointing to note that a telecommunication company as big as this is able to receive their monthly debit amount and still deactivate my account. <br> and still have un helpful call center staff, and too my surprise you double debit me this afternoon and still cellphone is blocked.<br> kindly advise as what your doing is against our contractual agreement ?<br> messed up service is no way of retaining clients.