Debited R4000 from my account instead of R1200 and still havent received my money bac****!

<p>When my monthly debit order for Telkom came off my account, I received an sms notification saying Telkom debited R4 444. I couldn't believe it as my monthly debit order is usually around R1 200 per month. When i contacted the call centre to report this, i told them about this and the call centre agent told me i used data amounting to R3000 which is impossible as all my devices have a monthly limit and is capped. They opened a case and said it takes up to 72 hours to get resolved. After 72 hours, i heard nothing from them. When i phoned them again, they said the case had been closed, however, no one got back to me...(strange). So, after 72 hours no one got back to me to explain why so much money has been taken from my account. My phone is capped so I cannot exceed my monthly limit and my router is capped so i cannot exceed my monthly limit as well. However, Telkom took R4 444 from my account and have not given me a reason why. I phoned the call centre again to ask why this has happened and the response was: "I dont know". I told them to go and find out how this happened and the agent said they would open another case. The agent did NOT open another case as i never received a case number. I am now forced to take this further as i want my money back ASAP! Worst experience EVER. I thought Telkom was really great before this happened. NOT SO GREAT ANYMORE!!!</p>