Debited my account yet my services are blocked???

Telkom debited my account on the 22 of Dec I have called in numerous times, your automated system says 72 hours your agents insist no 7 days but only working hours, 7 days in working hours technically ended on the 31st of Dec it is now the 2 Jan and my services are still suspended. You took the full amount due, there should be nothing left to pay and yet every time I call into your call center the agents have an attitude, I can't wait for my contract to end cause Telkom has just caused me angst and misery, if your not debiting the wrong bank than you don't debit at all than 2 months later you want to double debit or cut my services. I call in I change my details I do my part. Just another ************ company who doesn't care about any of their customers. ACTIVATE MY SERVICE PLEASE!!!