Debited my account twice without permission

<p>I'm utterly disgusted in Telkom's service. I have an account with Telkom in terms of which my account is paid by debit order on a monthly basis. On 03 January 2017 the debit order went off for my invoice dated 12 December 2016 (no problem with that) BUT on 09 January 2017 the debit order went off AGAIN for exactly the same amount!!!!! I've managed to contact Telkom telephonically (even though I had to hold for 27 minutes before speaking to a consultant) but they don't bother to give me any assitance. They don't even offer to reverse the second debit order, NOTHING!!! They only say they will investigate it, even though the consultant agrees and can see on the system that it is their fault and that the debit order went off twice!!!!!!! As a result of Telkom's negligence my bank account is now suddenly in arrears, I can't withdraw any money and would need to borrow money from family members just to cover my living expenses due to their negligence!!!! I'm furious!!!!! HOW CAN YOU PUT ME IN THIS SITUATION WITHOUT EVEN OFFERING TO RECTIFY THE SITUATION?????</p> <p> </p> <p>UTTERLY DISGUSTED, SHAME ON YOU!!!!</p>