DEBITED MY ACCOUNT TWICE
<p>I called Telkom in the begining of May to update my banking details for my monthly premium.</p> <p>The consultant said they could not change the banking details as it was too little time( even though this was a few weeks before the debit order run) and I was provided with account details on how to make a payment.</p> <p> </p> <p>I followed up again and another consultant reintereated that they could not debit my new account and that I would need to deposit the money into their bank. I FOLLOWED THEIR INSTRUCTIONS AND I MADE THE PAYMENT...</p> <p> </p> <p>Guess what Telkom then debited my new bank account ( after saying they could not load this debit order & after receiving my payment).</p> <p> </p> <p>NOW WHAT TELKOM....</p> <p> </p> <p>Will it take you ten days to reverse it, I needed that money for my security services that was meant to be paid today, who will now pay my security services in the society that we live in. Who will pay for the unpaid debit order charges? What about my credit profile being impacted negatively due to this?</p> <p> </p> <p>What about petrol money to go home, the money I needed for groceries?????</p> <p> </p> <p>What will I do with the weekend approaching and not having enough money.</p> <p> </p> <p>WHAT NOW TELKOM!!!!!</p> <p> </p> <p> </p>
Two days since I logged my response, and your automated reply does not help!!!!!!!!!!!!!!
No Anwers, No Refund....A weekend without money,
An unpaid debit order on my new bank account
I have paid you over R1200 rand...when will you actually get back to me???????????????
Two days since I logged my response, and your automated reply does not help!!!!!!!!!!!!!!
No Anwers, No Refund....A weekend without money,
An unpaid debit order on my new bank account
I have paid you over R1200 rand...when will you actually get back to me???????????????
Hello.
Sorry to disturb but will anyone contact me to resolve this or should I chase after you for a response?
Hello.
Sorry to disturb but will anyone contact me to resolve this or should I chase after you for a response?
Two weeks later and only now an apology and only now you respond.
Not good enough!!!!!!!!!!!!!!!!!
Two weeks later and only now an apology and only now you respond.
Not good enough!!!!!!!!!!!!!!!!!
So its nearly time for my debit order to run off again and still i havent been refunded. Still nobody has emapthised. Still nobody has explained how this happened and how we can avoid it from happening. I have called, submitted proof, sent my details on the website and still nothing all these weeks later.
So its nearly time for my debit order to run off again and still i havent been refunded. Still nobody has emapthised. Still nobody has explained how this happened and how we can avoid it from happening. I have called, submitted proof, sent my details on the website and still nothing all these weeks later.