Debited my account, but now no one knows about me?

I app**** online for a Telkom mobile contract on Monday 28 September 2015. I asked for my current prepaid number to be used with the contract. Everything was approved and I was informed that my account will be debited within 48 hours for the activation of the contract. This morning I noticed that my account has been debited as promised. I missed a call from *** (A known Telkom mobile number) at 10:24 this morning. Assuming it was something to do with the contract I tried calling customers service. My first call was answered and I was put through to another dept, where the lady told me she can not assist me, because the account does not belong to me!!! She gave me a number for Cellphone direct marketing, the lady there told me they don't have anything to do with me. I called 180 again and this time the call centre agent told me my wife took out a contract and this number belongs to her. The more I tell her that it was me who took out the contract the more she tells me it was my wife! Now she said I must wait 7 days for their system to update!!! I am not waiting 7 days if you don't even know who I am!! I want this contract application cancelled and my money paid back ASAP!!!!!