Debited my account but can't find the money

<p>Hi there,<br /><br />I signed up for a 30GB LTE 24 month contract online. I was told that because this is an online application Telkom would need to debit my account to verify my bank details and that the amount debited will be refunded back into my Telkom Mobile account. It's been almost 2 months and Telkom can't find the transaction. I have emailed 2 Telkom call centre consultants (*** & ***) with my bank statements and still no-one can help me.<br /><br />Please can someone get back to me with some feedback.<br /><br />Mr D Ramdutt<br />***</p>