KD
Kefilwe D
1 reviews | Active since Mar 2018
06 Mar 2018, 16:05
debited incorrectly
I am supprised that an amount of R398.94 was deducted from my bank account.i went to Telkom store in menlyn and it shows that I was charged about R204 for not paying my account. So I was called by one of the operators and she said its because I did not pay my November instalment while my bank statement shows something else.
According to my bank statement my December payment was not deducted and I had money from the 21st dec to January so I do not understand what is going on, I never even received any emails from Telkom from November to January. I went to telkom menlyn sent my bank statement I was told they will get back to me instead I got another statement that my account will be debited end of march with an amount of R237 again..WHAT IS THIS?
It is not the 1st time this happens to me.
PLEASE EXPLAIN!
Kefilwe Suzan Dube
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Replies (2)KD
Kefilwe D's updateReviewer Update
10 Mar 2018, 13:40Days later Still no reply.
KD
Kefilwe D's update10 Mar 2018, 13:40
Reviewer Update
Days later Still no reply.
Telkom's replyOfficial
30 Mar 2018, 15:29Hi dube-kefilwe
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply30 Mar 2018, 15:29
Official
Hi dube-kefilwe
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,