Debited for someone else's account

<p><br />I called you and forwarded two emails to mbathat3 on the 3rd and samuellll @ telkom on the 11th of July with regards to my account where i was debited twice for my account and someone else's. Samuelll said the supervisor will call me on the same day or on the 12th of July since she was unable to open a case with the debuting department but i have not gotten a call from anyone since i am always glued to my phone.</p> <p>As i have i have expressed previously i have called Telkom 3 times already and no success in resolving this matter as my finances continues to be inconvenienced buy having paid my budgeted and agreed R199 and now also paid someone's bill of more than R900 .</p> <p>Does telkom ever resolve anyone's issues or im just wasting my time calling to get my money back. </p>