Debited for devices without any credit checks ? Telkom you are a joke!!!

I have ordered a cell-phone contract online via the website approximately one month ago, since then, I have been debited the total contract amount three weeks ago without any trace of the device being delivered.

A follow up call was made to the contact center in order to track the device which was supposedly to be delivered to my offices within seven working days. I have been pushed from pillar to post and given the run around by *********** staff who I believe are trained to provide inaccurate information.

I have again tried my luck with the *********** staff at the call center only to find out that my contract was not yet "vetted" and awaiting "credit checks". How can I be debited for contract without a credit approval being authorized ? Does the National Credit Act know of how your business operates ?

I expect this issue to be resolved as a matter of urgency!!!!