DEBITED FOR CANCELLED CONTRACT

I requested a cancellation of a MONTH TO MONTH LTE contract on 19 August 2022 via the Telkom Mobile app, which is apparently the only way a cancellation can be effected. The contract should have been effectively cancelled at the end of September 2022. Despite this, I have been debited for the last 4 months. When I place a stop order on the debit, Telkom bypasses the stop with a new reference code. I have made numerous requests on Telkom's website for an agent to call me to resolve this, and have received NO CALL BACKS, despite confirmation that an agent would reach out. I have been in store to request assistance and I have been advised that only a customer care agent can assist. Yet Telkom does not provide a customer care email address or direct telephone number! The fact that a month to month contract cannot be easily opted out of is absolutely not acceptable.