Debited for a service that was never provided

Good day.

I would like to lodge a dispute regarding a Telkom account. On the 20-06-2024 I visited the store and as per the consultation and the store manager I was given the contract simcard that I was initially there for and according to my knowledge I left the store without a simcard. I don’t even know the number linked to the simcard. I am being charged for a contract simcard that I do not have not utilize and I’m a bit baffled as to how your system operates because in-store I am being told they can’t check whether the simcard is being used or not.

I need this fixed as I will not be paying for a service that I do not use. I refuse, in-store I am being told to lodge a complaint and I can’t even find an email for complaints nor your billing department. I need this looked into and sorted out.