Debited for a router and date I have not received

In April, I app**** for a mobile router deal that comprises 10GB anytime data and 10GB night time for R249.00. This was done via the Telekom call center.

I am a very upset customer for these reasons:

1. I have not received the router, called courierIT to query my parcel and was told it was taken back to Telkom. Mind you this is an April issue

2. I have been billed for a router and data I do not have

3. I called Telkom call Centre and the Agents couldn’t help, phone got cut off and nobody called back. Not once

6. I have contacted Telkom a number of times, they have since promised to call me back and have said my query has been escalated (with no reference number) but to date I have not been contacted.

8. I went to the Telkom at Greenstone mall hoping to be helped, however I was told that the contract was app**** for via call center therefore they couldn’t help in store

8. When I check on my app, I am due to be debited again for the third month for a product and service I do not have and have never used.

Kindly assist me, I would like to have this cancelled and have my money reimbursed.