Debited for a phone i dont have

I did an application for a new mobile contract on the 15th April. I received a call to confirm the details of the application on Tuesday the 17th where the consultant confirmed the approval and that somebody would get hold of me to confirm approval. That confused me as she had just confirmed approval. All the same, by Friday when i had not received nay call , i decided to call the sales dept only to be told the application isn't available. Later , i did receive an SMS to advise that the contract had been pre approved, and another SMS on Saturday confirming that , again , pre approval has occurred and that the sales team will assist. As it stands , i have been debited for the first month up front and i still done have a phone , nor has anybody communicated to me as to when delivery will occur. I feel that the process is way too lengthily and tedious. Please look into my details and confirm if this is the experience that Telkom is happy to provide ?