1 reviews | Active since Oct 2017
Debited for a declined contract
I app**** for a contract phone online and it was declined. Then all of the sudden my account is debited and without any confirmation. When I call they tell me they can't help Telkom online will call me back, they can't transfer me. I haven't received the product or any agreement or even the confirmation that the order is approved but they already debiting money from my account. I want my money back!
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Nolutee,
Thank you for taking our call.
As per our telephone conversation you advised the query has been resolved.
We apologize for the caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Hi Nolutee,
Thank you for taking our call.
As per our telephone conversation you advised the query has been resolved.
We apologize for the caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,