Debited for 2 services, only using 1

To whom this may concern

I have made several attempts to resolve the following matter, however all keeps falling onto deaf ears and I am debited every month twice for a service I am not even using.

I am afraid that I have reached my limit wrt this matter and will be laying formal complaints with Hello Peter, East Coast radio consumer watch as well as Carte Blanche.

I was initially ill-informed of the contract that was presented to me, and realised that this was capped after I kept having interrupted service on this unit ( ********** 427 – Smart Broadband Uncapped Wireless 1 Deal). Even though description says uncapped AND I was told that this service would be uncapped. Only after I called to complain I was told that this deal is indeed capped?!!

I then agreed for my contract to be migrated to a new device which is indeed uncapped ( ********** 74 – Smart Broadband Uncapped Wireless 3 Deal), and the old device including the aerial & Sim was collected by the courier which Telkom themselves arranged.

Nothing has been done regarding this matter and my account is still being debited for 2 services, of which I am only using the one? I have made several attempts to obtain the proof of Migration from Telkom, however they are unable to send me the voice recording…

I have queried this in store (Galleria), as well as several times with the call center, but no-one is able to assist me. I even asked how much (the worth) the device is and that this can be debited as a once off from my account, and then for all to revert to normal, i.e.: I only be debited for the 1 active service I am using. However this has also fallen onto deaf ears. I was willing to pay the amount for this LOST device even though this is not even my fault that this cannot be located by your offices, just for this matter to get resolved once and for all.

I have been wrongly debited for almost a year!!! I find this totally unacceptable.

I am unable to cancel this debit order with my bank, as they say this is done from Telkom side only.

As I am feeling now, I want to cancel my entire contract with Telkom, as I am very unhappy with the service they have been providing.

Please can someone get back to me on this as a matter of urgency?!!

Email sent on behalf of Mr. Neville Barnes.

Neville Barnes ID: ********** 158083 Cell: ********** Email: **********