Debited but no Internet

My internet was suspended while I was still being billed, which has me very furious!I called Telkom customer service and spoke with *********** consultants who never committed to provide their clients customer service, even though they kept saying they would call me back when I had a question.

Sifunda Seganda and Neo failed to help me!

I called once more to see if my payment had been processed as promised, but there had been no response at all!unexpectedly I didn't pass my security checks even though I had been verifying the exact same information on earlier calls!

I'm so discouraged and fed up with being passed around from pillar to post maybe I can get help on this platform