Debited Again After Account Not Timeously Cancelled!!!!!

I submitted the relevant form to have my Telkom services cancelled on 11/09/2017. My ADSL line was with Afrihost, and was cancelled. I informed Telkom on 02/10/2017 that Afrihost had cancelled the ADSL service from their side, and also asked for progress with regards to Telkom's side of things. No response was received. I instead received a monthly statement on 08/10/2017 from Telkom, showing how much I would be charged for their services. It is now over a month since I initially submitted the request and the account is still not cancelled! Trying to elicit a response from a chat agent was also futile, as they were not available on multiple occasions. I require the cancellation to be done immediately! I am currently not residing in South Africa and have no need for the services.

I wrote the above review about Telkom on 20/10/2017. Telkom responded to my review of them on this site on 20/10/2017, stating the case was being looked into. They then responded on 24/10/2017 stating that the account would be cancelled on 02/11/2017, since a 30 day notice period applies. I responded back on the same day asking why 02/11/2017, when I gave notice on 11/09/2017.

Telkom did not have the decency to reply to any further, and instead today I see that I have been debited AGAIN for a service I am not using, nor have access to!

I require a refund, as well as interest for the incorrect debit that has gone off!