Debit without customer consent

To whom it may concern.

I’m writing this letter to complain about the unauthorised debit order amount of R440,70. According to attached statement, my account has been debited without authorisation on the 30th April, 21st May , 26th June and 30th June 2021. I have not received any call or letter of the outstanding amount from you and request the recordings where I did make arrangement to debit my account. According to PASA rules, you must obtain a written authority from the customer to debit the account before any transaction can be processed or use the voice recorded authority. The debit order has been returning as unpaid on more than 5 times and you suppose to stop the debit order and the worst this is that you debit my account twice this month without authorisation. The bank has charged me the unpaid fee amount of R147 , 5times and I’m requesting a debit order to be stopped and refund my account with amount of R735 for the unpaid fees charged by the bank. I’m requesting the recordings were I confirm that you can debit my account. Your prompt response will be highly appreciated and the refund of the unpaid fees amount of R735.

Kind Regards Keamogetswe Seoma *** / ***