debit taken no service and allowances

Ive called so many times for my account to be unsuspended but ive been getting nothing but rude attitudes from callcentre agents.the money is been taken in my account from the 26 twice and my allowance supposly i hve received on the 1st but my line is off im only able to call their callcentre.im very disgusted and angry to point were i want to cancell because what am i paying for..to be rudelly spoken to by agents who tell you one thing.when you complain nthng is being done you get a silly email of copy and past and nothing is being dealt with its not the first time ive complain about the service and i jus got ignored because the customer value is not appreciated we treated like fools by agents at the callcentre and no one cares to follow up..who gonna compernsate me for these days my service is off i need to knw because the money is in your hands debit orders take up to 3days.