Debit Refund
<p>on the 25th October 2016 Telkom debited my husbands account with R778.47 for a cancelled contract. They then added this onto my current contract of which was not supose to happen. I then called them on 04th November (case no: ********** 2) of which I advised them that they do not have authority to debit his account. (He was paying for the old contract). I've requested call backs from the person that is handling the case and until now, I have not received any call back. All the details are on the system with my MTN number. </p> <p>Call centre agent said that the refunds deparment would call me and that they are busy with the case.</p> <p>Now does it take more then a month to refund the money and to contact me from the department that is responsible?</p> <p> </p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
HI Alison
Kindly note that your query is being attended to by our Billing team and they will revert back with feedback.
Case: ***7
Regards
Diketso
Telkom Social Media Team
Best regards,
HI Alison
Kindly note that your query is being attended to by our Billing team and they will revert back with feedback.
Case: ***7
Regards
Diketso
Telkom Social Media Team
Best regards,
Good morning Diketso
I called in numerous times again. I've been advised this case was closed on 19th December 2016. And that funds woyld be in the account between 7 -10 working days. Agent after agent is sending emails to the refunds department to find out when this will happen. Sad to say I'm still waiting. How long Telkom? You are quick to debit an account but not quick to pay back money taken. This debit was done in August 2016. We in 2017; I expect the money back in the account today and a phone call to my number ********** 447. DO NOT CALL ME ON THE TELKOM NUMBER!
Good morning Diketso
I called in numerous times again. I've been advised this case was closed on 19th December 2016. And that funds woyld be in the account between 7 -10 working days. Agent after agent is sending emails to the refunds department to find out when this will happen. Sad to say I'm still waiting. How long Telkom? You are quick to debit an account but not quick to pay back money taken. This debit was done in August 2016. We in 2017; I expect the money back in the account today and a phone call to my number ********** 447. DO NOT CALL ME ON THE TELKOM NUMBER!